Policies and Forms

office Policies

  • Office Hours and After Hours: Our office hours are Monday, Tuesday and Thursday 8:00 AM-5:00 PM, Wednesday 8:00 AM-7:00 PM and Friday 8:00 AM-3:00 PM. We are closed for lunch from 12:00 PM-1:00 PM. After hours, call the office at (616) 600-1885 and you will be connected to the provider on call. While twenty-four hour coverage is available, please address routine questions and medication refills during office hours, and reserve after-hour calls for urgent medical concerns. If you have a medical emergency, go directly to the Emergency Room or call 911.

  • Same day care: We strive to provide same-day appointments for sick or injured patients. If able, we encourage you to call early in the day for a same-day appointment.
  • Prescription refills: Please call for refills several days prior to running out of your medication. The practice is allowed 48 business hours to refill medications.

  • Care for Minors: Typically, children under 18 years of age are considered minors. Minors need to be accompanied by a parent or legal guardian. A written consent to treat form must be signed and dated by a parent or legal guardian if the child is unaccompanied for the appointment. The parent or legal guardian accompanying a minor for services is responsible for any required payments at time of service (i.e: co-pay, coinsurance, deductible).